Arvato
Arvato
Arvato
Arvato
  • offers solutions to acquire and retain customers MARKETING
    SERVICES
  • Facilitates and encourages the dialogue between you and your customers CUSTOMER
    SERVICES
  • Get insight on customer perceptions about your brand image, products, services or competitors SOCIAL
    MEDIA
  • Full service: from Google to the customer’s doorstep eCOMMERCE
SOCIAL MEDIA MONITORING

Integrating social media and tracking your customers

We can help you get to grips with the various social media. We use an intelligent online tool that can detect and analyse conversations on blogs, forums, video portals and social networks. That way, you know precisely who is saying what and where about your brand, product, service, market and competitors, allowing you to guide the dialogue with your customers continuously and in real time in ever-changing circumstances. We are currently using this tool for more than 13 billion conversations in 18 languages.

Why arvato?

  • Software: Guaranteed capture of all relevant sources
  • Focused hands-on analysis and pragmatic reporting
  • Scalable, integrated- yet country-specific and scalable solution out of one hand 
  • Costs: Transparency, flexibility and accessibility of arvato’s data analysts
  • Experienced and contracted Marketing Service Agency
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Anonymous, hardware retailer

A decentralized retail network required to measure the success across multiple online channels 

 
Social media data for products, campaigns and after sale service to complement online performance analysis 

Helping to understand Social Media perceptions along targeted KPIs by monthly social insight reports

 
Marketing budget allocation to retailer dependent partly on their Social Media scoring 
 
Development of a Social Media implementation plan
 
 

Identification of “brand evangelists” by means of Social Impact rating

 
Motivation of retail partners to monitor their brand image and after sales service
 
Adaption of the online strategy to social communication
 
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© arvato Benelux: a Bertelsmann company


Designed and Developed by Dr. Kominski